terms

Bribery

Offering, giving, soliciting, or receiving anything of value including money, gifts, hospitality, favors, or influence with the intent to improperly affect a business or official decision. Prohibited under the U.S. Foreign Corrupt Practices Act (FCPA), Florida Statute §838.015, the OECD Anti-Bribery Convention, Canada’s CFPOA, and the Arab League Anti-Corruption Agreement (2010).

Facilitation Payments

Small or unofficial payments made to expedite routine actions or services. Considered illegal and strictly prohibited under anti-corruption laws and Innovation Solutions MENA Inc.’s internal policies.

Fraud

Any deliberate act of deception or misrepresentation for personal or organizational gain. This includes falsifying documents, credentials, reports, or financial records.

Due Diligence

The systematic assessment of legal, ethical, reputational, and financial risks associated with prospective clients, partners, or vendors, especially in contexts involving public funds or international cooperation.

Export Controls

Regulatory frameworks governing the cross-border transfer of sensitive goods, technologies, and data. Innovation Solutions MENA Inc. complies with U.S. EAR and ITAR, Canada’s Export and Import Permits Act (EIPA), and all relevant international frameworks including UNSC Resolutions and the Wassenaar Arrangement.

Data Retention Period

The designated time-frame for secure storage of confidential data, which is five (5) years post-project completion unless extended by contract or national law. Compliant with OECD, World Bank, PIPEDA (Canada), and Arab League data protection norms.

Conflict of Interest

A situation in which personal, financial, or relational interests may compromise or appear to compromise objective and impartial decision-making.

Harassment

Any form of unwelcome conduct verbal, non-verbal, physical, or visual that demeans, threatens, or offends individuals. This includes harassment based on gender, religion, race, ethnicity, age, disability, or political beliefs.

Retaliation

Any negative action taken against a person for reporting a violation or cooperating in an investigation. Strictly prohibited under U.S. and Florida law and internal policy.

Workplace Conduct

The expected standard of behavior for team members, including respectful communication, punctuality, professionalism, and adherence to company values.

Client

Any entity with whom Innovation Solutions MENA Inc. maintains a formal contractual or grant-based relationship, including governments, donor agencies, and private-sector partners.

Stakeholder

Any individual or organization impacted by, or invested in, our work such as beneficiaries, funders, government bodies, or civil society actors.

Subcontractor

An individual or firm engaged by Innovation Solutions MENA Inc. to deliver specific components of a project under a larger client agreement.

Consultant (included implicitly under staff):

An independent expert contracted to provide specialized services on behalf of the company.

Whistleblower

Any individual who, in good faith, reports suspected wrongdoing, policy violations, or ethical breaches. Legally protected under U.S., Florida, and Canadian law, and encouraged under Arab League transparency principles.

Confidential Information

Any proprietary or sensitive data, including client strategies, financials, deliverables, or internal communications, that must not be disclosed without authorization.

Non-Disclosure Agreement (NDA)

A formal legal contract that protects confidential information exchanged during professional relationships.

Remote Work

Professional tasks performed outside of official premises, including virtual consulting or home-based services. Subject to identical confidentiality, data security, and behavioral protocols.

Deliverables

The agreed-upon outputs, services, or measurable results specified in a project contract or scope of work.

Representation

Any act written, spoken, or operational performed on behalf of Innovation Solutions MENA Inc., whether formally authorized or inferred by role.

Code of Conduct

The overarching document that outlines expected behaviors, professional standards, and responsibilities for all individuals affiliated with the company.

Cultural Sensitivity

A demonstrated awareness of and respect for local customs, traditions, values, and social dynamics in all jurisdictions where we operate.